Question 1

What eyewear options can you shop at Unique Vision Centre?

Accepted Answer

You can shop prescription glasses, sunglasses, contact lenses, and prescription sunglasses, along with a curated selection of designer frames. We also offer lens options to suit your vision, lifestyle, and style.

Question 2

How often should I get my eyes tested?

Accepted Answer

Children (under 19): Covered by OHIP for a full eye exam once every 12 months.Seniors (65+): Covered once every 18 months.Adults (20–64): Not covered by OHIP unless there are specific medical conditions. Eye exams are recommended every 2 years or as needed based on individual eye health.We also accept private insurance and can help check your eligibility for coverage.

Question 3

Do you accept insurance or offer direct billing?

Accepted Answer

Yes! We offer direct billing and accept most major insurance providers, including:
Sun Life
Manulife
Greenshield
Blue Cross
Canada Life (formerly Great-West Life)
Desjardins
Industrial Alliance
ClaimSecure
Empire Life
GroupHEALTH
Chambers of Commerce Group Insurance Plan
If your provider isn’t listed, feel free to contact us — we may still be able to assist with your claim.

Question 4

How long does it usually take for my glasses to be ready?

Accepted Answer

Turnaround time depends on your frame, prescription, and the lenses you choose. Simple orders may be ready sooner, while custom or special-order eyewear can take longer. When you place your order, we’ll give you the best estimate so you know what to expect.

Question 5

Can I reuse my old frames with new lenses?

Accepted Answer

Yes, we can fit new lenses into your existing frames if they’re in good condition. However, please note that we are not responsible for any damage or breakage that may occur during the lens replacement process, as older frames may be more fragile.

Question 6

Do you offer contact lens fittings and training?

Accepted Answer

Yes! We offer comprehensive contact lens fittings for a $50 fee, which includes the fitting, trial contact lenses, follow-up appointment, and full training on how to insert, remove, and care for your lenses—perfect for both first-time and returning wearers.

Question 7

What do I need to bring to my eye exam?

Accepted Answer

Please bring your valid health card (if eligible for OHIP), any current glasses or contact lenses, and a list of medications or vision concerns. If you are using insurance, we kindly ask that you fill out the intake form on our website prior to your appointment. This helps us process your claim and ensure assignment of benefits without delays.

Question 8

What is your return or exchange policy for glasses?

Accepted Answer

We want you to love your eyewear! If there’s an issue with your prescription or lenses, please contact us within 5 days of pickup. We’ll do our best to resolve the issue through adjustments or remakes if necessary. Please note: We do not offer refunds, and some restrictions may apply to customized or special-order items.

Question 9

Do you provide sunglasses with prescription lenses?

Accepted Answer

Yes, we offer a wide range of prescription sunglasses that combine vision correction with UV protection and style. You can choose from:
Polarized lenses to reduce glare, ideal for driving and outdoor activities
Photochromic (Transition) lenses that darken in sunlight and clear indoors
Tinted lenses in various shades for style and comfort
Mirrored or anti-reflective coatings for added performance
 We carry designer and sport frames that can be customized with your prescription, giving you clear, protected vision outdoors without needing clip-ons or wearing contacts.

Frequently asked questions